Welcome Back Erin!

And I am back.

Kind of...

For the weekend at least.

So here is the deal. Upon the recommendation of my glorious BFF, we switched from Shaw to Telus for our phone and Internet service. Our Shaw bill ranged between $50-58 a month for High Speed Lite Internet and the Basic Phone with Caller ID. After contacting Telus, they were going to upgrade my Internet to High Speed and with the Basic Phone for $30 a month for the first 6 months and then $46 for the months following that. Oh- I should also mention that I got the first month FREE with Telus. So...long story short- I call Telus, they tell me what they can give me, I call Shaw tell them what Telus will give me and I ended up up choosing Telus because Shaw just couldn't offer me anything different then what I already had. *Frugal Tip: barter*

Fast forward to Saturday. We move in. *I will post about that once my computer/Internet is up and running at the house*. My phone was to be activated that day, and my Internet on Wednesday. Nothing worked. I tried EVERY. JACK. IN. MY. HOUSE. TWICE. and nothing. So I busted out the cellphone and called and complained.

Nothing changed, it still didn't work and I was pissed because my cellphone died and the hubs had BOTH chargers (FML). So I go to my parents house, someone is sent to fix the issue at my house on Tuesday night and then WHAM...I have a working home phone! Yey! The only problem? Only one jack works. IN THE WHOLE HOUSE!! Seriously!!

So- Wednesday, the Internet is supposed to be activated. It was (apparently, I'm starting to believe that Telus is employed by Aliens) but it didn't work- go figure eh! So I'm pissed because HELLO- I'VE BEEN WITHOUT THE INTERNET FOR LIKE EVER!!! and I'm desperate to be back online AND THIS STUPID INTERNET IS NOT WORKING.

*I'm using lots of CAPITALS because it's been very frustrating and I'm trying to share that with you :) *

One working jack = phone or Internet...not both. It also means that to talk to some 'support person' at Telus, I need to use my cellphone because the modem needs to be plugged into the ONE. WORKING. JACK. Fast forward a freaking hour and a half and I'm in tears because this is stupid and the people don't speak ENGLISH (I'm not racist- so don't flame) and my Internet is still not working and I'm sick and tired of walking up and down the stairs so I BLOW up on the lady, wake my sleeping baby and hang up.

I called Shaw.

Obviously I shouldn't have switched companies. Retrospect is always 20/20 right?! I told the kind man at Shaw (kudos to Rob who listened to me bitch about Telus f0r 20 minutes) and he upgraded my Internet for LESS then what we were paying before and gave us the same phone package we had before. So $20.95 for phone and $23 for their High Speed Internet. That is a total of $44 which is less then what I'd be paying Telus after the initial 6 months (it's only $2 but it's still a saving!). They are coming on Tuesday between 6-8pm (did I mention that if someone from Telus is going to come to your house you need to be there ALL DAY because they don't do appointments?). Shaw people are going to come in, install it, ensure that it all works AND NOT CHARGE ME (did I mention that any service call from Telus costs $19.99/15 minutes?).

Thank you Shaw for being better then Telus- I'm sorry I ever doubted you.

Morale of the Story? Telus sucks. Sometimes a 'deal' isn't worth the headache...and for once, I realize that.

Frugally Yours,
Erin B.


  1. I don't know how we got so lucky! Everyone I know seems to have the same experience as you and yet we've had no problems with them. With having appointments, for getting answers on the phone. I am waiting for it to all blow up on us one day!

  2. Ugh- I hate moving. My suggestion is to not do it. That is the only reason that this got so messed up to begin with.

  3. Telus is EVIL. I have had no end of trouble with them. At one point 4 business lines, two home lines, dial up internet, two cell phones. They are E-V-I-L.

    My best story: they insisted on sending managers to hook up my extra business line during the strike several years ago (I as all for waiting). They tested it, and as I saw their taillights head out the driveway, a call came in...and the WHOLE system went beserk...EVERYTHING. I call them right back and they tell me they can't send anybody for TWO WEEKS. I even complained to the CRTC. It was a nightmare....whenever possible (not often in the boonies) I opt for non-Telus providers.